/* ShopC Help & Chat */
:root{--scc-b:#1E5EFF;--scc-bd:#1747c9;--scc-n:#0b1b3a;--scc-ink:#0f172a;--scc-mu:#64748b;--scc-ln:#e5e9f2;--scc-bg:#f5f7fb;--scc-ok:#16a34a;--scc-r:18px}
#scc-root,#scc-root *,.scc-pagewrap,.scc-pagewrap *{box-sizing:border-box}
#scc-root{position:fixed;right:20px;bottom:20px;z-index:2147482000;font-family:'Plus Jakarta Sans',system-ui,-apple-system,'Segoe UI',Roboto,'Noto Sans Tamil',sans-serif;color:var(--scc-ink);font-size:14px;line-height:1.5}
.scc-fab{width:56px;height:56px;border-radius:50%;border:0;background:#16a34a;color:#fff;box-shadow:0 10px 26px rgba(22,163,74,.45);cursor:pointer;display:flex;align-items:center;justify-content:center;position:relative;transition:transform .2s}
.scc-fab:hover{transform:scale(1.06)}
.scc-fab svg{width:28px;height:28px}
.scc-fab .scc-x{display:none;font-size:30px;line-height:1}
#scc-root.open .scc-fab svg{display:none}#scc-root.open .scc-fab .scc-x{display:block}
.scc-badge{position:absolute;top:-3px;right:-3px;min-width:22px;height:22px;padding:0 6px;border-radius:11px;background:#ef4444;color:#fff;font-size:12px;font-weight:800;display:none;align-items:center;justify-content:center;border:2px solid #fff}
.scc-badge.on{display:flex}
.scc-nudge{position:absolute;right:72px;bottom:4px;background:#fff;border-radius:14px;padding:12px 30px 12px 14px;box-shadow:0 12px 34px rgba(15,23,42,.22);width:290px;max-width:calc(100vw - 100px);font-size:13px;font-weight:600;cursor:pointer;display:none;animation:sccin .3s ease}
.scc-nudge.on{display:block}.scc-nudge b{display:block;color:var(--scc-b)}
.scc-panel{position:absolute;right:0;bottom:76px;width:390px;height:min(640px,calc(100vh - 110px));background:#fff;border-radius:var(--scc-r);box-shadow:0 24px 70px rgba(15,23,42,.28);display:none;flex-direction:column;overflow:hidden;animation:sccin .22s ease}
#scc-root.open .scc-panel{display:flex}
@keyframes sccin{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}
.scc-hd{background:linear-gradient(135deg,var(--scc-n),#1b3a8a 60%,var(--scc-b));color:#fff;padding:16px 16px 14px;flex:0 0 auto}
.scc-hdrow{display:flex;align-items:center;gap:10px}
.scc-av{width:40px;height:40px;border-radius:12px;background:rgba(255,255,255,.16);display:flex;align-items:center;justify-content:center;font-weight:900;font-size:15px;flex:0 0 auto}
.scc-av span{color:#fbbf24}
.scc-hdt{flex:1;min-width:0}.scc-hdt b{display:block;font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.scc-hdt small{opacity:.85;font-size:12px;display:flex;align-items:center;gap:6px;white-space:nowrap;overflow:hidden}
.scc-dot{width:8px;height:8px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 3px rgba(34,197,94,.25)}
.scc-ib{background:rgba(255,255,255,.14);border:0;color:#fff;border-radius:10px;height:32px;padding:0 10px;cursor:pointer;font-weight:800;font-size:12px}
.scc-ib:hover{background:rgba(255,255,255,.26)}
.scc-back{width:32px;padding:0;font-size:18px}
.scc-body{flex:1;overflow:auto;background:var(--scc-bg);position:relative}
.scc-nav{display:flex;border-top:1px solid var(--scc-ln);background:#fff;flex:0 0 auto}
.scc-nav button{flex:1;border:0;background:none;padding:9px 0 8px;cursor:pointer;color:var(--scc-mu);font-size:11.5px;font-weight:700;display:flex;flex-direction:column;align-items:center;gap:2px;position:relative}
.scc-nav button span.i{font-size:18px;line-height:1}
.scc-nav button.on{color:var(--scc-b)}
.scc-nav .scc-nb{position:absolute;top:5px;left:calc(50% + 8px);min-width:17px;height:17px;border-radius:9px;background:#ef4444;color:#fff;font-size:10px;display:none;align-items:center;justify-content:center;padding:0 4px}
.scc-nav .scc-nb.on{display:flex}
.scc-home{padding:0 14px 18px}
.scc-hero{background:linear-gradient(135deg,var(--scc-n),#1b3a8a 60%,var(--scc-b));color:#fff;margin:0 -14px;padding:4px 18px 46px}
.scc-hero h3{margin:0;font-size:22px;line-height:1.25;color:#fff}.scc-hero p{margin:4px 0 0;opacity:.85;font-size:13px}
.scc-search{margin:-30px 0 12px;background:#fff;border-radius:14px;box-shadow:0 8px 24px rgba(15,23,42,.12);display:flex;align-items:center;padding:4px 4px 4px 14px;gap:6px}
.scc-search input{flex:1;border:0;outline:0;font-size:14px;padding:10px 0;background:none;min-width:0;color:var(--scc-ink)}
.scc-search button{border:0;background:var(--scc-b);color:#fff;border-radius:10px;width:40px;height:40px;cursor:pointer;font-size:16px}
.scc-card{background:#fff;border:1px solid var(--scc-ln);border-radius:14px;padding:12px;margin-bottom:12px}
.scc-card h4{margin:0 0 8px;font-size:13px;color:var(--scc-mu);text-transform:uppercase;letter-spacing:.04em}
.scc-tlist{display:flex;flex-direction:column}
.scc-t{display:flex;align-items:center;gap:10px;padding:10px 4px;border:0;border-bottom:1px solid #eef1f6;background:none;text-align:left;cursor:pointer;font-size:13.5px;font-weight:600;color:var(--scc-ink);width:100%}
.scc-t:last-child{border-bottom:0}.scc-t:hover{color:var(--scc-b)}
.scc-t i{font-style:normal;margin-left:auto;color:var(--scc-mu)}
.scc-t .ta{display:block;font-weight:500;color:var(--scc-mu);font-size:12px}
.scc-cta{display:flex;align-items:center;gap:12px;width:100%;border:1px solid var(--scc-ln);background:#fff;border-radius:14px;padding:12px;cursor:pointer;text-align:left;margin-bottom:12px;color:var(--scc-ink)}
.scc-cta:hover{border-color:var(--scc-b)}
.scc-cta .ic{width:38px;height:38px;border-radius:12px;background:#eef4ff;display:flex;align-items:center;justify-content:center;font-size:18px;flex:0 0 auto}
.scc-cta b{display:block;font-size:14px}.scc-cta small{color:var(--scc-mu);font-size:12px}
.scc-cats summary{cursor:pointer;font-weight:800;font-size:13px;padding:8px 2px;list-style:none;display:flex;justify-content:space-between}
.scc-cats summary::-webkit-details-marker{display:none}
.scc-cats details[open] summary i{transform:rotate(90deg)}
.scc-cats summary i{font-style:normal;transition:transform .2s;color:var(--scc-mu)}
.scc-stats{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.scc-stat{background:var(--scc-bg);border-radius:10px;padding:8px 10px}.scc-stat b{display:block;font-size:18px}.scc-stat small{color:var(--scc-mu);font-size:11.5px}
.scc-stat.bad b{color:#dc2626}
/* conversation */
.scc-conv{padding:14px 12px 8px;display:flex;flex-direction:column;gap:10px}
.scc-m{display:flex;gap:8px;align-items:flex-end;max-width:100%}
.scc-m .bub{max-width:82%;padding:9px 12px;border-radius:16px;background:#fff;border:1px solid var(--scc-ln);white-space:pre-wrap;word-wrap:break-word;overflow-wrap:anywhere}
.scc-m.me{justify-content:flex-end}
.scc-m.me .bub{background:var(--scc-b);color:#fff;border-color:var(--scc-b);border-bottom-right-radius:5px}
.scc-m.them .bub{border-bottom-left-radius:5px}
.scc-m .who{font-size:11px;color:var(--scc-mu);font-weight:700;margin:0 4px 2px}
.scc-m .mt{font-size:10.5px;opacity:.7;margin-top:3px;text-align:right}
.scc-m .col{display:flex;flex-direction:column;max-width:86%}
.scc-m .col .bub{max-width:100%}
.scc-m.me .col{align-items:flex-end}
.scc-sys{align-self:center;max-width:92%;text-align:center;font-size:12px;color:var(--scc-mu);background:#eef1f6;border-radius:12px;padding:6px 10px}
.scc-mini{width:28px;height:28px;border-radius:9px;background:var(--scc-n);color:#fff;font-size:11px;font-weight:900;display:flex;align-items:center;justify-content:center;flex:0 0 auto}
.scc-mini.sup{background:#16a34a}.scc-mini.ven{background:#9333ea}
.scc-ans{background:#fff;border:1px solid var(--scc-ln);border-radius:16px;border-bottom-left-radius:5px;padding:12px;max-width:100%;width:100%}
.scc-ans .qt{font-weight:800;font-size:14px;margin-bottom:6px}
.scc-ans .tx{white-space:pre-wrap;font-size:13.5px;color:#1e293b}
.scc-ans .lt{display:inline-block;margin-top:8px;border:0;background:none;color:var(--scc-b);font-weight:700;cursor:pointer;padding:0;font-size:12px}
.scc-acts{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}
.scc-btn{display:inline-flex;align-items:center;gap:6px;border:1px solid #c7d7fe;background:#eef4ff;color:#1e40af;border-radius:10px;padding:7px 11px;font-size:12.5px;font-weight:800;cursor:pointer;text-decoration:none;line-height:1.2}
.scc-btn:hover{background:#dbe7ff;color:#1e40af}
.scc-btn.pr{background:var(--scc-b);color:#fff;border-color:var(--scc-b)}.scc-btn.pr:hover{background:var(--scc-bd);color:#fff}
.scc-btn.gn{background:#ecfdf5;color:#065f46;border-color:#a7f3d0}
.scc-help{display:flex;align-items:center;gap:6px;margin-top:10px;font-size:12px;color:var(--scc-mu)}
.scc-help button{border:1px solid var(--scc-ln);background:#fff;border-radius:8px;padding:3px 8px;cursor:pointer;font-size:13px}
.scc-help button.on{background:#eef4ff;border-color:var(--scc-b)}
.scc-live{margin-top:10px;border-top:1px dashed var(--scc-ln);padding-top:10px}
.scc-live .row{display:flex;justify-content:space-between;gap:10px;padding:5px 0;border-bottom:1px solid #f1f4f9;font-size:13px}
.scc-live .row:last-child{border-bottom:0}.scc-live .row b{text-align:right}
.scc-live .row small{color:var(--scc-mu)}
.scc-live .foot{margin-top:6px;font-size:12px;color:#b45309;font-weight:700}
.scc-ord{border:1px solid var(--scc-ln);border-radius:12px;padding:10px;margin-bottom:8px;background:#fafbfe}
.scc-ord .h{display:flex;justify-content:space-between;font-weight:800}
.scc-ord .s{display:inline-block;font-size:11px;font-weight:800;padding:2px 8px;border-radius:20px;background:#eef2ff;color:#3730a3;margin:4px 0}
.scc-ord .s.completed,.scc-ord .s.delivered{background:#dcfce7;color:#166534}.scc-ord .s.shipped{background:#e0f2fe;color:#075985}.scc-ord .s.cancelled,.scc-ord .s.failed,.scc-ord .s.refunded{background:#fee2e2;color:#991b1b}
.scc-ord .it{font-size:12.5px;color:#475569}
.scc-sugg{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.scc-chip{border:1px solid var(--scc-ln);background:#fff;border-radius:20px;padding:6px 11px;font-size:12.5px;cursor:pointer;font-weight:600;color:var(--scc-ink);text-align:left}
.scc-chip:hover{border-color:var(--scc-b);color:var(--scc-b)}
.scc-typing{display:inline-flex;gap:4px;padding:12px 14px;background:#fff;border:1px solid var(--scc-ln);border-radius:16px}
.scc-typing i{width:7px;height:7px;border-radius:50%;background:#94a3b8;animation:scct 1s infinite}
.scc-typing i:nth-child(2){animation-delay:.15s}.scc-typing i:nth-child(3){animation-delay:.3s}
@keyframes scct{0%,60%,100%{opacity:.3;transform:none}30%{opacity:1;transform:translateY(-3px)}}
.scc-comp{border-top:1px solid var(--scc-ln);background:#fff;padding:8px;display:flex;gap:6px;align-items:flex-end;flex:0 0 auto}
.scc-comp textarea{flex:1;border:1px solid var(--scc-ln);border-radius:12px;padding:9px 11px;font:inherit;font-size:14px;resize:none;max-height:110px;min-height:42px;outline:0;color:var(--scc-ink);background:#fff}
.scc-comp textarea:focus{border-color:var(--scc-b)}
.scc-comp .snd{width:42px;height:42px;border-radius:12px;border:0;background:var(--scc-b);color:#fff;cursor:pointer;font-size:17px;flex:0 0 auto}
.scc-comp .snd:disabled{opacity:.5}
.scc-bar{display:flex;align-items:center;gap:8px;background:#fff;border-bottom:1px solid var(--scc-ln);padding:8px 12px;font-size:12.5px;position:sticky;top:0;z-index:2}
.scc-bar .st{flex:1;color:var(--scc-mu);font-weight:700}
.scc-bar .st.live{color:var(--scc-ok)}
.scc-bar button{border:1px solid var(--scc-ln);background:#fff;border-radius:8px;padding:4px 9px;font-size:12px;font-weight:700;cursor:pointer;color:var(--scc-ink)}
.scc-rate{background:#fff;border:1px solid var(--scc-ln);border-radius:14px;padding:12px;text-align:center;align-self:stretch}
.scc-rate .stars{font-size:28px;display:flex;justify-content:center;gap:4px;margin:6px 0}
.scc-rate .stars button{border:0;background:none;cursor:pointer;color:#cbd5e1;font-size:28px;padding:0 2px;line-height:1}
.scc-rate .stars button.on{color:#f59e0b}
.scc-rate textarea{width:100%;border:1px solid var(--scc-ln);border-radius:10px;padding:8px;font:inherit;font-size:13px;min-height:54px;margin-bottom:8px}
.scc-list{padding:8px 0}
.scc-li{display:flex;gap:10px;padding:11px 14px;border:0;border-bottom:1px solid var(--scc-ln);background:#fff;width:100%;text-align:left;cursor:pointer;align-items:flex-start;color:var(--scc-ink)}
.scc-li:hover,.scc-li.on{background:#f3f6fd}
.scc-li .lt{flex:1;min-width:0}.scc-li b{display:block;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.scc-li small{display:block;color:var(--scc-mu);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.scc-li .rt{text-align:right;font-size:11px;color:var(--scc-mu);flex:0 0 auto}
.scc-li .ud{display:inline-block;width:9px;height:9px;border-radius:50%;background:var(--scc-b);margin-top:4px}
.scc-li .tg{display:inline-block;font-size:10.5px;font-weight:800;padding:1px 7px;border-radius:10px;background:#eef2ff;color:#3730a3;margin-top:3px}
.scc-li .tg.open{background:#fee2e2;color:#991b1b}.scc-li .tg.product{background:#f3e8ff;color:#6b21a8}.scc-li .tg.closed{background:#f1f5f9;color:#475569}.scc-li .tg.pending{background:#dcfce7;color:#166534}
.scc-empty{padding:30px 20px;text-align:center;color:var(--scc-mu)}
.scc-ld{padding:30px;text-align:center;color:var(--scc-mu)}
.scc-login{padding:20px;text-align:center}
.scc-login p{color:var(--scc-mu)}
.scc-err{background:#fef2f2;border:1px solid #fecaca;color:#991b1b;border-radius:10px;padding:8px 10px;font-size:12.5px;margin:8px 12px}
.scc-ask{padding:14px}
.scc-ask h4{margin:0 0 4px;font-size:15px}.scc-ask p{margin:0 0 10px;color:var(--scc-mu);font-size:12.5px}
.scc-ask textarea{width:100%;border:1px solid var(--scc-ln);border-radius:12px;padding:10px;font:inherit;min-height:90px;margin:8px 0}
.scc-foot{text-align:center;font-size:10.5px;color:#94a3b8;padding:4px 0 2px;background:#fff}
.scc-lang{display:inline-flex;background:rgba(255,255,255,.14);border-radius:10px;padding:2px}
.scc-lang button{border:0;background:none;color:#fff;font-weight:800;font-size:11.5px;padding:5px 8px;border-radius:8px;cursor:pointer}
.scc-lang button.on{background:#fff;color:var(--scc-n)}
/* product page button */
.scc-askseller{display:inline-flex;align-items:center;gap:8px;margin:10px 0;border:1.5px solid var(--scc-b);background:#fff;color:var(--scc-b);border-radius:12px;padding:10px 16px;font-weight:800;font-size:14px;cursor:pointer}
.scc-askseller:hover{background:#eef4ff}.scc-askseller small{font-weight:600;color:var(--scc-mu)}
/* page mode */
.scc-pagewrap{background:#fff;border:1px solid var(--scc-ln);border-radius:16px;overflow:hidden;font-family:inherit;color:var(--scc-ink);font-size:14px}
.scc-pg{display:grid;grid-template-columns:330px 1fr;height:calc(100vh - 260px);min-height:520px}
.scc-pg .side{border-right:1px solid var(--scc-ln);display:flex;flex-direction:column;min-height:0}
.scc-pg .side .tools{padding:10px;border-bottom:1px solid var(--scc-ln);display:flex;flex-direction:column;gap:8px}
.scc-pg .side .tools input{border:1px solid var(--scc-ln);border-radius:10px;padding:8px 10px;font:inherit;width:100%}
.scc-pg .boxes{display:flex;flex-wrap:wrap;gap:6px}
.scc-pg .boxes button{border:1px solid var(--scc-ln);background:#fff;border-radius:20px;padding:4px 10px;font-size:12px;font-weight:700;cursor:pointer;color:var(--scc-ink)}
.scc-pg .boxes button.on{background:var(--scc-b);border-color:var(--scc-b);color:#fff}
.scc-pg .side .scc-list{flex:1;overflow:auto;padding:0}
.scc-pg .main{display:flex;flex-direction:column;min-height:0;background:var(--scc-bg)}
.scc-pg .main .scc-conv{flex:1;overflow:auto}
.scc-pg .main .ttl{background:#fff;border-bottom:1px solid var(--scc-ln);padding:12px 16px}
.scc-pg .main .ttl b{display:block;font-size:15px}.scc-pg .main .ttl small{color:var(--scc-mu)}
.scc-new{background:#fff;border:1px solid var(--scc-ln);border-radius:12px;padding:12px;margin:14px}
.scc-new input,.scc-new textarea{width:100%;border:1px solid var(--scc-ln);border-radius:10px;padding:9px;font:inherit;margin-top:6px}
.scc-new .res button{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid #f1f4f9;background:none;padding:7px 4px;cursor:pointer}
.scc-new .res button:hover{background:#f3f6fd}
.scc-masknote{font-size:11px;color:#b45309;margin-top:3px}
/* admin chat center */
.scca{font-size:14px;color:#0f172a}.scca-head h2{margin:0;font-size:22px}.scca-head p{margin:2px 0 14px;color:#64748b}
.scca-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:14px}
.scca-card{background:#fff;border:1px solid #e5e7eb;border-radius:14px;padding:12px;text-align:center}
.scca-card span{font-size:20px;display:block}.scca-card b{display:block;font-size:20px;margin-top:2px}.scca-card small{color:#64748b;font-size:11.5px;font-weight:700;text-transform:uppercase}
.scca-card.bad b{color:#dc2626}.scca-card.warn b{color:#d97706}
.scca-tabs{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}
.scca-tabs a{padding:8px 14px;border-radius:10px;border:1px solid #e5e7eb;background:#fff;color:#0f172a;text-decoration:none;font-weight:700;font-size:13px}
.scca-tabs a.on{background:#1E5EFF;border-color:#1E5EFF;color:#fff}
.scca-filter{display:flex;flex-wrap:wrap;gap:8px;align-items:flex-end;background:#fff;border:1px solid #e5e7eb;border-radius:14px;padding:12px;margin-bottom:14px}
.scca-filter label{display:flex;flex-direction:column;font-size:11.5px;font-weight:700;color:#475569;gap:3px}
.scca-filter input,.scca-filter select{height:36px;border:1px solid #cbd5e1;border-radius:9px;padding:0 9px}
.scca-filter button,.scca-btn2{height:36px;padding:0 14px;border-radius:9px;border:1px solid #1E5EFF;background:#1E5EFF;color:#fff;font-weight:800;cursor:pointer;display:inline-flex;align-items:center;text-decoration:none}
.scca-btn2{background:#fff;color:#0f172a;border-color:#cbd5e1}
.scca-tw,.scca-box{background:#fff;border:1px solid #e5e7eb;border-radius:14px;overflow:auto;margin-bottom:14px}
.scca-box{padding:12px}.scca-box h3{margin:0 0 10px;font-size:15px}.scca-box h3 small{color:#64748b;font-weight:600}
.scca table{width:100%;border-collapse:collapse;font-size:13px}
.scca th{background:#1e40af;color:#fff;text-align:left;padding:9px 8px;font-size:12px;white-space:nowrap}
.scca td{padding:9px 8px;border-bottom:1px solid #eef2f7;vertical-align:top}
.scca tr.miss td{background:#fff7ed}
.scca-empty{text-align:center;color:#64748b;padding:22px!important}
.scca-tag{font-size:11px;font-weight:800;padding:2px 8px;border-radius:20px;background:#eef2ff;color:#3730a3}.scca-tag.bad{background:#fee2e2;color:#991b1b}
.scca-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media (max-width:900px){.scc-pg{grid-template-columns:1fr;height:auto}.scc-pg .side{max-height:300px}.scc-pg .main{min-height:460px}.scca-grid{grid-template-columns:1fr}}
@media (max-width:520px){#scc-root{right:14px;bottom:14px}#scc-root.open{right:0;bottom:0;left:0;top:0}#scc-root.open .scc-fab{display:none}.scc-panel{position:fixed;inset:0;width:auto;height:auto;border-radius:0;bottom:0}.scc-nudge{right:68px;max-width:200px}}
@media print{#scc-root{display:none!important}}

.scc-nudge .nt{display:block;font-weight:500;color:#334155;margin-top:2px}
.scc-nx{position:absolute;top:4px;right:6px;border:0;background:none;font-size:20px;line-height:1;color:#94a3b8;cursor:pointer;padding:2px 5px}
.scc-nx:hover{color:#0f172a}
.scc-nch{display:flex;flex-direction:column;gap:6px;margin-top:9px}
.scc-nch button{text-align:left;border:1px solid #dbe4ff;background:#f5f8ff;color:var(--scc-b);border-radius:10px;padding:7px 10px;font-size:12.5px;font-weight:700;cursor:pointer;font-family:inherit}
.scc-nch button:hover{background:#e8efff}
.scc-nch button.esc{background:var(--scc-b);color:#fff;border-color:var(--scc-b)}
.scc-alerts{position:absolute;right:0;bottom:74px;display:flex;flex-direction:column;gap:10px;width:320px;max-width:calc(100vw - 28px)}
#scc-root.open .scc-alerts{display:none}
.scc-al{position:relative;background:#fff;border-radius:14px;box-shadow:0 14px 38px rgba(15,23,42,.24);padding:12px 32px 12px 14px;border-left:4px solid var(--scc-b);animation:sccin .3s ease;cursor:pointer}
.scc-al.support,.scc-al.enquiry{border-left-color:#ef4444}
.scc-al .ah{font-size:11.5px;font-weight:800;color:#ef4444;text-transform:uppercase;letter-spacing:.03em}
.scc-al.reply .ah{color:var(--scc-b)}
.scc-al .an{font-weight:800;margin-top:3px;font-size:14px}
.scc-al .ab{font-size:12px;color:#64748b;margin-top:1px}
.scc-al .as{color:#334155;font-size:13px;margin-top:3px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.scc-al .aa{display:flex;align-items:center;justify-content:space-between;margin-top:9px}
.scc-al .aa .scc-btn{padding:6px 12px;font-size:12.5px}
.scc-al .aa small{color:#94a3b8;font-size:11px}
.scc-fab.pulse{animation:sccpulse 1.6s infinite}
@keyframes sccpulse{0%{box-shadow:0 0 0 0 rgba(239,68,68,.55)}70%{box-shadow:0 0 0 16px rgba(239,68,68,0)}100%{box-shadow:0 0 0 0 rgba(239,68,68,0)}}
@media (max-width:520px){.scc-alerts{width:calc(100vw - 28px);bottom:70px}.scc-nudge{width:auto;max-width:calc(100vw - 96px)}}
@media (max-width:860px){body:has(.scm-bottomnav) #scc-root:not(.open){bottom:calc(76px + env(safe-area-inset-bottom))}}

/* green support launcher + guest chat */
.scc-fab:hover{background:#15803d}
.scc-fab::after{content:"";position:absolute;right:3px;bottom:3px;width:12px;height:12px;border-radius:50%;background:#bbf7d0;border:2px solid #16a34a}
#scc-root.open .scc-fab::after,.scc-fab.pulse::after{display:none}
.scc-cta.scc-cta-g{background:#16a34a;border-color:#16a34a;color:#fff}
.scc-cta.scc-cta-g small{color:#dcfce7}.scc-cta.scc-cta-g .ic{background:rgba(255,255,255,.2)!important;color:#fff}
.scc-nch button.esc{background:#16a34a;border-color:#16a34a}
.scc-guest{background:#fff;border:1px solid var(--scc-ln);border-radius:14px;padding:14px;margin:10px 4px}
.scc-guest p{margin:0 0 10px;color:var(--scc-mu);font-size:13px}.scc-guest p b{color:var(--scc-ink);font-size:14px}
.scc-guest input,.scc-ask .gn{width:100%;border:1px solid var(--scc-ln);border-radius:10px;padding:9px 11px;font:inherit;font-size:14px;margin:0 0 8px;background:#fff;color:var(--scc-ink)}
.scc-ask .gn{margin-top:8px}
.scc-guest input.bad,.scc-ask .gn.bad{border-color:#ef4444;box-shadow:0 0 0 3px rgba(239,68,68,.15)}
.scc-guest .scc-btn{width:100%;justify-content:center}

/* one-language answers as easy Next slides */
.scc-sl{margin-top:2px}
.scc-sl .win{overflow:hidden;border-radius:12px;background:#f8fafc;border:1px solid #eef1f6}
.scc-sl .trk{display:flex;align-items:flex-start;transition:transform .3s ease}
.scc-sl .sl{flex:0 0 100%;min-width:0;padding:12px 14px}
.scc-sl .no{font-size:11px;font-weight:800;letter-spacing:.04em;color:#16a34a;text-transform:uppercase;margin-bottom:4px}
.scc-sl .tx{font-size:14px;line-height:1.55;color:#1e293b;white-space:pre-wrap}
.scc-sl .nav{display:flex;align-items:center;justify-content:space-between;margin-top:8px;gap:8px}
.scc-sl .nav button{border:1px solid var(--scc-ln);background:#fff;color:#334155;border-radius:10px;padding:7px 12px;font-size:13px;font-weight:700;cursor:pointer;font-family:inherit}
.scc-sl .nav button.nx{background:#16a34a;border-color:#16a34a;color:#fff}
.scc-sl .nav button:disabled{opacity:.35;cursor:default}
.scc-sl .dots{display:flex;gap:5px}.scc-sl .dots i{width:7px;height:7px;border-radius:50%;background:#cbd5e1;display:block}.scc-sl .dots i.on{background:#16a34a;width:16px;border-radius:4px}
.scc-ans .tx{font-size:14px;line-height:1.55}
.scc-body{overflow-x:hidden}
.scc-m>.scc-ans{flex:1 1 auto;min-width:0}
.scc-sl,.scc-sl .win,.scc-sl .trk{width:100%;min-width:0;max-width:100%}