Return & Refund Policy
Last updated: August 1, 2026
🔄 Easy Returns Within 7 Days
At ShopC, we want you to love what you buy. If you’re not satisfied, most products can be returned within 7 days of delivery.
Return Window
- Household products: 7 days from delivery
- Kids products: 7 days from delivery
- Electronics: 7 days from delivery
- Personal care items: Not eligible for return (hygiene reasons)
Return Conditions
To be eligible for return:
- Product must be unused and in original condition
- Original packaging intact
- All tags and labels attached
- Original invoice/receipt required
Non-Returnable Items
- Perishable goods (food items)
- Personal care items (hygiene)
- Customized/personalized products
- Products marked “Non-Returnable”
Refund Process
- Initiate return request from “My Account → Orders”
- Our team will schedule a pickup within 2-3 days
- Product inspection at our warehouse (3-5 days)
- Refund initiated to original payment method
- Bank credit within 5-7 business days
🪙 Shop Coins & Returns
- Coins earned from returned orders will be deducted
- If coins were used to purchase returned item, they will be refunded to your wallet
Damaged/Defective Products
If you receive a damaged or defective product, contact us within 48 hours with photos. We’ll arrange a free replacement or full refund.
Return Charges
- Vendor fault (defective/wrong item): Free return
- Change of mind: Return shipping charges may apply
Contact for Returns
Email: returns@shopc.online
Or use “My Account → Order → Request Return”
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